King khaled eye specialist hospital selects datix for integrated incident, complaints and risk management

December 12, 2013 by

Leading ophthalmic facility in the Kingdom of Saudi Arabia partners with Datix and Health Matrix to drive efficiencies, reduce risk and improve patient care London & Riyadh – 12 December 2013 –Datix, a global supplier of patient safety software today announced that King Khaled Eye Specialist Hospital (KKESH) has selected Datix to automate its processes and introduce a more efficient, integrated approach to incident, complaints, and risk management.

Health Matrix, Datix’s local partner in the Middle East region is working with the 228-bed facility and leading ophthalmic service provider in the Kingdom, to implement the new technology. When deployed, KKESH will benefit from a wide range of Datix functionality including Incident Reporting, Complaints Handling, Risk Register, and Dashboards.

Prior to selecting Datix and Health Matrix, KKESH relied on an in-house developed manual system to handle all incidents and complaints and manage risk across the hospital, sending information to various parts of the organization for investigation and corrective action. The process was time-consuming and uncoordinated. The system also lacked the functionality necessary to alert senior managers to issues requiring urgent attention and to assist them with swift and accurate decision-making. The time had come to introduce a fully automated, web-based solution that could support continuous improvement in patient safety at KKESH.

After carefully reviewing the marketplace, Datix was chosen as the supplier of choice primarily for its track record in delivering highly flexible, innovative solutions that combine speed, transparency, and advanced reporting capabilities.

Dr. Abdul-Elah Abad Al-Towerki, General Executive Director at King Khaled Eye Specialist Hospital commented, “The Kingdom of Saudi Arabia is somewhat unique in that a hospital has a duty of care to its employees as well as to its patients. As a specialist hospital, many of our doctors and equipment are sourced globally, increasing the complexity and opportunity for risk across the organization. I am confident our leadership team will maximize the new Salamah (Datix®) system from Health Matrix to strengthen our patient safety culture and make better-informed decisions on running all aspects of the hospital to ensure our patients benefit most from the investment in new technology.”

The Quality Management department at KKESH will own and manage the Salamah (Datix®) implementation but will actively encourage all parts of the hospital, both clinical and administrative staff, to take advantage of its superior functionality.

Using Salamah (Datix®), KKESH will be able to capture incidents and track their progress end-to-end from a single platform. The ‘at-a-glance’ view provided by the dashboard gives users complete visibility of all incidents, enabling them to interpret data easily, highlight the most severe areas, anticipate recurring issues, and aid faster, improved decision-making. The Risk Register will provide KKESH with a structured framework to identify and address potential risks swiftly, thereby minimizing their impact on the hospital and patients. A significant benefit afforded by the web-based application is time savings that can be released back into patient care because all risk management activities can be monitored and assigned online without the need for frequent face-to-face meetings.

KKESH expects to gain a series of additional benefits from the new Salamah (Datix®) implementation including greater efficiencies and better utilization of resources. The complete transparency and automation of the solution will eliminate further duplication of effort, provide the hard evidence to empower staff to actively participate in resolving issues, and promote greater teamwork between departments. Furthermore, the Complaints module will encourage patients to give constructive feedback on their experience at KKESH, critical to making essential improvements in care.

Jonathan Hazan, Chief Executive Officer at Datix added, “Our presence in the Middle East continues to grow and we are delighted to count a prestigious organization like KKESH as one of our customers. Working closely with Health Matrix, we look forward to delivering a totally new platform that promotes a proactive approach to patient safety, complaints, and risk management. Our integrated set of solutions is ideally suited to ambitious healthcare organizations like KKESH which are continually raising the bar for patient safety and rely on the latest technology to drive efficiencies and boost customer satisfaction.”

Abdul Rahman Qasim, Chief Executive Officer at Health Matrix concluded, “We are proud to partner with KKESH as it strives to make patient safety and risk prevention a natural part of its corporate culture. The successful outcome of the project will ensure that KKESH continues to remain the leading ophthalmic establishment in the Kingdom of Saudi Arabia and a role model for healthcare in the Middle East.”

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