Leading healthcare institution in the Kingdom of Saudi Arabia partners with Health Matrix and Datix to reduce risk and improve patient care.
London, Riyadh, and Jeddah – 9th December 2013 –King Faisal Specialist Hospital & Research Centre (KFSH&RC), a leading healthcare institution in the Kingdom of Saudi Arabia has chosen Health Matrix and Datix to streamline processes and introduce a more efficient, integrated approach to incident, complaints and risk management. Health Matrix, Datix’s local partner in the Middle East region is working with the 1,110-bed facility to implement a phased roll-out of the new technology. The entire system is scheduled to go live in February 2014 in Riyadh, followed just two months later at the hospital in Jeddah. KFSH&RC will benefit from a wide range of Datix functionality including Incident Reporting, Complaint Handling, Patient Experience, Hotspots, Safety Alerts, and Dashboards modules.
An increase in incident reporting, from 1,700 to 7,000 incidents annually since 2004 prompted KFSH&RC to look for a unified and more sophisticated solution to replace the organization’s two existing systems for handling incidents and analyzing data. In particular, the ability to report accurately on all incidents and complaints, proactively spot trends, and benchmark the performance of KFSH&RC against similar organizations in the region were key selection criteria. After carefully reviewing the marketplace, Datix was chosen as the supplier of choice.
Qasim Al Qasabi, MD, FRCSIFACS, Chief Executive Officer of King Faisal Specialist Hospital & Research Centre commented, “The partnership with Health Matrix and Datix reaffirms our commitment and support to quality and patient safety.”
Using Datix, KFSH&RC will be able to capture all critical incidents, complaints, and risk information in one place, helping it to improve the organization’s risk profile and so minimize the re-occurrence of common events. The structured nature of Datix will encourage KFSH&RC to adopt a common terminology for both clinical and non-clinical events that actively drives efficiencies and accelerates incident resolution. Accurate, real-time data stored in Datix will enable trends to be identified meaning that potential areas for improvement can be recognized quickly and priority issues addressed immediately. The advanced reporting capabilities of Datix will provide KFSH&RC with a powerful tool for tracking and measuring its performance against similar organizations in the healthcare sector giving it a distinct competitive advantage.
KFSH&RC also plans to link the new Datix solution with its Clinical Information and Enterprise Resources Planning (ERP) systems and make it an integral part of the organization’s existing clinical information system, SMS, and IT infrastructure.
Jonathan Hazan, Chief Executive Officer at Datix added, “Our presence in the Middle East continues to grow and we are delighted to count a prestigious organization like KFSH&RC as one of our customers. Working closely with Health Matrix, we look forward to delivering a totally unique platform that promotes a proactive approach to patient safety. Our flexible, highly scalable solutions are ideally suited to dynamic organizations like KFSH&RC which rely on technology to aid their strategic decision-making and derive quantifiable benefits from day one.”
Abdul Rahman Qasim, Chief Executive Officer at Health Matrix concluded, “We are proud to partner with KFSH&RC as it strives to make patient safety and risk prevention a natural part of its corporate culture. The successful outcome of the project will impact positively on the KFSH&RC brand, firmly establishing it yet again as one of the most pioneering healthcare institutions in the Kingdom and a recognized leader in the Middle East.”
Jonathan Hazan, Chief Executive Officer at Datix added, “Our presence in the Middle East continues to grow and we are delighted to count a prestigious organization like KKESH as one of our customers. Working closely with Health Matrix, we look forward to delivering a totally new platform that promotes a proactive approach to patient safety, complaints, and risk management. Our integrated set of solutions is ideally suited to ambitious healthcare organizations like KKESH which are continually raising the bar for patient safety and rely on the latest technology to drive efficiencies and boost customer satisfaction.”
Abdul Rahman Qasim, Chief Executive Officer at Health Matrix concluded, “We are proud to partner with KKESH as it strives to make patient safety and risk prevention a natural part of its corporate culture. The successful outcome of the project will ensure that KKESH continues to remain the leading ophthalmic establishment in the Kingdom of Saudi Arabia and a role model for healthcare in the Middle East.”